Communications Unit

Our Organization - Operational Services

Communications Unit


Communication Clerks are responsible for receiving and prioritizing emergency and non-emergency calls, and ensuring appropriate police units are assigned and dispatched. They are highly trained professionals who collect key information before police arrive on scene.

Position Requirements

  • Ontario Secondary School Diploma (OSSD); or equivalent.
  • Post-Secondary School program in Emergency Communications is an asset.
  • Previous experience working in an Emergency Call Centre is an asset.
  • Ability to work shift-work, including weekends and holidays.
  • Successfully complete psychological exam and interview with a psychologist (after selection interview is complete).


  • High level of speed and accuracy in keyboard operation (minimum of 40 words per minute)
  • Ability to multi-task
  • Strong listening skills
  • Strong verbal and written skills
  • Team focussed

Selection Process

Click here for Application Documents.