Calling 9-1-1 - What is an Emergency

Services

Calling 9-1-1 - What is an Emergency

9-1-1 - Emergency

  • 9-1-1 is for Police, Fire or Ambulance. You should call 9-1-1 for life threatening emergencies or if there is a crime in progress.
  • 9-1-1 emergencies cannot be reported through social media or e-mail. These accounts are not monitored 24/7. 

705-725-7025 - Non-Emergency

  • Use the non-emergency number for reporting non-urgent incident, to make inquires or for police support or resources.

When to Call 9-1-1

  • If it is a life-threatening emergency situation OR
  • If the crime is in progress.

What to Expect when you Call 9-1-1

The 9-1-1 telephone system has an Automatic Location Identification System and an Automatic Number Identification System which lets the call taker know the address and telephone number of the caller. If a caller is unable to communicate or respond, the Police will be dispatched to the location immediately. Be prepared to answer several questions:

  1. Which service do you require? Police, Fire or Ambulance Service? You will then be transferred to the agency you've requested. If your incident requires more than one emergency service, advise the call-taker.
  2. What is your address? You need to provide the address of the incident, including the municipality.

9-1-1 Response Time

If your call is deemed an emergency, police will arrive promptly.

If we determine your call is urgent, but not an emergency, the time it will take for our officers to arrive can vary depending on how many other urgent calls are waiting, the time of day and the availability and location of officers.

Once you have spoken to a dispatcher, do not call back to 9-1-1 to ask for an estimated time of arrival (ETA). Our dispatchers cannot provide you with an ETA.

What You Should Know When Dialing 9-1-1

  • Calling from home, you can dial 9-1-1 direct.
  • Calling from a business or other location, you may need to dial an outside line before dialing 9-1-1.
  • Calling from a pay phone, dial 9-1-1. This is a free call.
  • Calling from a cellular phone is free. Be prepared to give the exact location of the emergency.
  • A person with hearing loss can call police using T.T.Y access by calling 9-1-1 and pressing the space bar announcer key repeatedly until a response is received.
Home Dial 9-1-1
Business You may need to dial an outside line before dialing 9-1-1
Pay Phone Dial 9-1-1 - No coin required.
Cellular Dial 9-1-1 - Give the exact location of the emergency, including city or town.
T9-1-1 Text with 9-1-1. Only available for Deaf, Deafened, Hard or Hearing or Speech Impaired (DHHSI) persons to communicate with 9-1-1 services via text messaging on their cell phones.
T.T.Y Dial 9-1-1 - A person with hearing loss can call police using T.T.Y access and pressing the space bar repeatedly until a response is received.

9-1-1 calls from a Cell Phone

If you have a choice between using a landline or wireless device to call 9-1-1, the landline should be your first choice. The connection is more secure and the location data is automatically available. Calls made from your wireless device will not display your address to the 9-1-1 call-taker. If calling from a wireless device you will need to provide as much information as possible about your location.

If you accidently call 9-1-1 stay on the line, advise the call-taker you made a mistake. If you hang up, our 9-1-1 operators will call back to ensure your well-being.

Text with 9-1-1 (T9-1-1)

In Canada, Text with 9-1-1 (T9-1-1) is only available for Deaf, Deafened, Hard of Hearing or Speech Impaired (DHHSI) persons to communicate with 9-1-1 services via text messaging on their cell phones.

A DHHSI person must first register for T9-1-1 with their wireless service provider and must have an eligible cell phone before being able to utilize this service. To register click here.

For more information about T9-1-1, including instructional videos in American Sign Language (ASL) click here.

 9-1-1 calls from a Voice over Internet Protocol (VoIP)

Voice over Internet Protocol (VOIP) allows you to make and receive phone calls using an Internet connection. Although such technology offers convenience, it also has some limitations.

For instance, unlike a traditional landline telephone, when calling 9-1-1 using a VoIP connection:

  • VoIP third party operators may send a request for emergency service to the wrong 9-1-1 Centre or a non-emergency line causing potential delay in response.
  • If the caller is unable to speak, or if the call is disconnected, the operator may not have automatic location information to give to 9-1-1 call-takers,
  • Access to 9-1-1 service for VoIP customers may not be available during a power failure or if the internet connection is disrupted,
  • VoIP services do not have to enlist the use of a Language Line interpretation service as is currently used by the Barrie Police Service,
  • If the consumer moves and retains the VoIP service, they must ensure their address information is updated with their VoIP service provider

If you accidently call 9-1-1 stay on the line, advise the call-taker you made a mistake. If you hang up, our 9-1-1 operators will call back to ensure your well-being.

Additional Resources

  • Citizen Online Reporting
    Online reporting is available for; Damage/Mischief to property/vehicle, Lost Property, Theft from vehicle, Minor Thefts and Traffic Complaints.
  • 2-1-1
    Ontario government telephone number and gateway to community, social, non-clinical health and related government services.